Q&A
Japanese-style eyelash extension
Q: What should i pay attention to on the service day?
A: Do not apply mascara or curl your eyelashes on the service day . If necessary, you can remove eyeliner, eye shadow and mascara before service (makeup remover and cotton are available in our store). !!Please note that failure to completely remove mascara and curled eyelashes will affect the grafting effect!!
Q: Can I wear contact lenses?
A: If you wear contact lenses, it is recommended to remove it first.
Q: How long does the service process take?
A: We reserves 2 hours of service time for each appointment, while the general eyelash extension can be completed within 1.5 hours, and new customers need to reserve an additional 5-10 minutes of consultation time. In addition, the service time of removing eyelashes in our store/other stores, lower eyelashes extensions, Upwalrdlash, etc. can refer to the time in the service fee table.
Q: How long can it last?
A: It generally last for 3-4 weeks after eyelash extensions service, but different clients' maintenance methods, hair constitution, eyelash growth cycle, living environment and other factors have different durability.
Q: How often does it need to be redo?
A: Each eyelash has its own growth cycle. It is normal for 1-5 real eyelashes to fall off every day. Generally, the false eyelashes will fall off completely within 1-2 months. If the customer finds a hole within 14 days after the service, they can come back and make appointment for infills service. For hygiene issues, we recommend our customers to come back and redo every 3-4 weeks, so as to maintain perfect eyelashes, you can also make natural eyelashes grow healthily.
Q: How do I know which curl, diameter and length are suitable for me?
A: We will first have a consultation with our clients to understand their daily living habits. Customers can choose the curl, diameter, length and eye shape of the eyelashes according to their personal preferences. Eyelash stylists will provide advice based on the customer's choice.
Q: Can pregnant women do it?
A: We use Japanese brand low-irritant adhensive, which generally has no effect on pregnant women, but pregnant women may change their body during pregnancy. If customer does not know whether they is allergic to vinyl or eyelashes, you can choose to do the patch test first or decide whether you need the service.
Q: Are short eyelashes suitable for eyelash extensions?
A: Eyelash extensions are suitable for all clients. If your eyelashes are too short or too thin, it can be done, but we will recommend using shorter and thinner styles for extensions, so that not to affect your own eyelashes.
Q: Can I do eyelashes extensions after eyelashes perm/ keratin lash lift?
A: After eyelashes perm/ keratin lash lift has been done, we recommend to wait for all eyelashes to return to their original state before extensions. If the eyelashes are not resume normal, it will affect the durability and the shape will be uneven after eyelashes extensions.
Q: Who is not suitable for eyelashes extensions?
A: If there are abnormalities around the eyes area (for example: red eye and other diseases), or have eye plastic surgery in the past 7-14 days, or have eye laser surgery in the past few months is not suitable for eyelash extensions.
Q: Is there anything I should pay attention to during the treatment?
A: Do not open your eyes when having eyelashes extension to avoid discomfort. If you have any discomfort during eyelash extensions, please inform lash therapist. To avoid affecting the treatment progress, please turn the phone to mute.
Q: How to maintain it?
A: After the eyelashes extension is completed, the eyelashes are in an unstable period. It is recommended that the eyelashes should not touch water within 5-6 hours. Avoid places with high temperature and humidity such as sauna, bath, steam, etc. In addition, avoid using oil-based makeup remover or skin care products. Pay attention to the sleeping position, do not sleep face down, so as not to crush or deform the false eyelashes. And also not to rub your eyes.
Q: After eyelashes extensions , is it normal that I found my real eyelashes have fallen out?
A: If you find that the false eyelashes fall off together with the real eyelashes, it is a normal phenomenon, so there is no need to worry. Due to metabolism, an average of 3-5 true eyelashes will fall off every day, but we don’t usually pay attention to the shedding of eyelashes when we don’t have eyelash extensions. After eyelash extensions, we will pay more attention to our eyelashes than before, and the shedding is more noticeable than before, so we have the illusion that lash extensions are causing our real lashes to fall out more than ever.
Kertain Lash Lift
Q: How long does the service process take?
A: We reserves 2 hours of service time for each appointment. The service time of keratin eyelashes is about 1.5 hours. New customers need an additional 5-10 minutes of consultation time, and another 10-15 minutes to remove eyelashes extensions if necessary.
Q: How long can it last?
A: After finishing the keratin eyelashes service, it generally lasts for 6-8 weeks, but the hair constitution and eyelash growth cycle of different customers have different durability.
Q: How often does it need to be done?
A: Keratin eyelashes treatment is recommended to be performed once every 1.5-2 months.
Q: Can pregnant women do it?
A: Pregnant women can do it, but not the dyed part.
Q: Are short eyelashes suitable for keratin last lift?
A: If your eyelid press the eyelashes, and the eyelashes are very short, it is not recommended. Everyone's eye shape and eyelash growth are different, you can contact us for inquiries.
Q: How to maintain it?
A: Do not let eyelashes touch water, do not use saunas, steam baths or swimming, do not apply mascara, and do not use oil-based makeup removers or skin care products for 24 hours after the keratin lashes treatment. After 24 hours, you can continue your daily routine, but do not rub your eyes at any time. Get rid of the habit of rubbing your eyes.
Q: Can eyelash extensions be done after keratin lash lift?
A: After keratin lash lift is done, all eyelashes need to return to their original state before eyelashes extensions.
Q: Can I wear contact lenses on the day of treatment?
A: If you wear contact lenses, it is recommended to remove it first.
Other questions
Q: This is my first time to do eyelash treatment, and I don't know which service is right for me.
A: If you have no experience for any eyelashes treatment before, we generally recommends that the eyelashes extensions first. If customers do not know which service they are suitable for, they can also contact us to inquire or make an appointment to come to the store for consultation. During consultation, we can know more about your preferences and give advice base on your own eyelashes.
Q: What is the payment method?
A: We accept cash, bank transfer and contactless payment.
Q: Is there a membership or package plan?
A: There is no membership or package plan, and all items are charged for a single time.